Is Call Centre high staff turnover an ever present necessary evil?
Any manager that has run or worked with a call centre knows that the recruitment treadmill is a constant grind that operates on an ongoing basis. It is a process…
Any manager that has run or worked with a call centre knows that the recruitment treadmill is a constant grind that operates on an ongoing basis. It is a process…
By: Marissa Schwan - Head: HR Consulting & Advisory Services @ The HR Hub Another year has flown by, and no matter what industry, sector, company or function you work…
“Change is the only constant in life” – spoken by Heraclitus, a Greek philosopher born in 535 BC. Yet this quote still resonates today, as change remains the norm in…
It is important that management teams identify the elements that sets their businesses apart from their competitors. However the notion of competitive advantage is more fleeting than it used to…
By Dr. Ian Cesa - CEO & President Horizon Consumer ScienceEmployees are consumers. They are initially drawn to a brand, represent the brand and contribute to the internal growth of the brands…
To review or not to review performance of staff – that is one of the questions being asked by many CEO’s and HRD’s alike (forgive the Shakespearean). For the past…
No one can deny that the global economic slow-down has had quite wide-ranging effects in South Africa over the past couple of years, particularly when you look at the recruitment…